Casuno Privacy Policy

1. What We Collect

When you register and use the casuno platform, we collect certain personal information that is necessary to operate your account and comply with our legal obligations. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect financial information such as your preferred payment method and transaction history in Philippine pesos (PHP) in order to process deposits and withdrawals securely. During identity verification, we may request a copy of a government-issued ID, such as a Philippine passport, driver's licence, or SSS/UMID card. We also collect technical data automatically when you use the platform, including your IP address, device type, browser version, and session activity logs. This technical data helps us maintain platform security, detect suspicious activity, and improve the overall experience for Filipino players.

2. How We Use It

The personal data we collect is used primarily to create and manage your account, process transactions, and provide you with access to sports betting, casino-style entertainment, and slots on the casuno platform. We use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or this privacy policy. Your identity and financial data are used to fulfil our obligations under Philippine anti-money laundering regulations and responsible gaming requirements. We may use aggregated, anonymised data to analyse platform usage trends and improve our services — this data cannot be used to identify you individually. If you have opted in to marketing communications, wemay send you relevant promotional information about new games, offers, and platform features via email or SMS. You can withdraw your marketing consent at any time by updating your communication preferences in your account settings, and we will stop sending promotional messages within a reasonable timeframe after receiving your request.

3. Sharing Your Data

Casuno does not sell your personal data to third parties under any circumstances. We may share your information with trusted service providers who assist us in operating the platform, such as payment processors, identity verification providers, and customer support tools — all of whom are contractually required to handle your data securely and only for the purposes we specify. In certain circumstances, we are legally required to share data with Philippine regulatory authorities, law enforcement agencies, or financial intelligence units, particularly in connection with anti-money laundering obligations. If casuno undergoes a business restructure, merger, or acquisition, your data may be transferred to the new entity as part of that process, and you will be notified in advance. We do not share your personal data with advertisers or data brokers. Any third party that receives your data on our behalf is bound by strict data processing agreements and is not permitted to use it for their own purposes.

4. Data Security

We take the security of your personal data seriously and implement a range of technical and organisational measures to protect it from unauthorised access, loss, or misuse. All data transmitted between your device and the casuno platform is encrypted using industry-standard TLS protocols, and sensitive account data is stored in encrypted form on secured servers. Access to personal data within our organisation is restricted to staff who need it to perform their job functions, and all such staff are trained in data protection best practices. We conduct regular security reviews and vulnerability assessments to identify and address potential risks to the platform. In the event of a data breach that is likely to affect your rights or freedoms, we will notify you and the relevant Philippine authorities as required by applicable law. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your casuno account and to enable any available two-factor authentication options.

5. Retention

We retain your personal data for as long as your account is active and for a period thereafter as required by Philippine law and our regulatory obligations. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure in order to comply with anti-money laundering regulations. Account activity logs and technical data may be retained for a shorter period, generally up to two years, unless they are required in connection with an ongoing investigation or dispute. When your data is no longer required for any lawful purpose, we will securely delete or anonymise it in accordance with our internal data retention schedule. If you request the deletion of your account, we will process your request promptly, subject to any legal obligations that require us to retain certain records. You may contact our support team at any time to ask about the specific retention periods that apply to your data.

6. Your Rights

As a player based in the Philippines, you have a number of rights in relation to your personal data that we are committed to upholding. You have the right to access the personal data we hold about you and to request a copy of it in a commonly used format. You may also request that we correct any inaccurate or incomplete information held on your account. In certain circumstances, you have the right to request the deletion of your personal data, subject to our legal retention obligations. You have the right to object to or restrict the processing of your data where you believe we do not have a legitimate basis for doing so. If you have provided consent for a specific type of processing, such as marketing communications, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. To exercise any of these rights, please contact our support team — we will respond to all verified requests within a reasonable timeframe and at no charge to you.

7. Cookies

The casuno platform uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve your experience as a Filipino player. Essential cookies are required for the platform to operate and cannot be disabled — these include session cookies that keep you logged in and security cookies that help protect your account. We also use functional cookies to remember your preferences, such as your language settings and display options. Analytics cookies help us understand how players navigate the platform so we can identify areas for improvement — this data is collected in aggregated, anonymised form and is not used to identify you personally. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of the platform. By continuing to use casuno after being presented with our cookie notice, you consent to the use of non-essential cookies as described in this policy.

8. Contact Us

If you have any questions about this privacy policy, wish to exercise your data rights, or want to raise a concern about how your personal data has been handled, please get in touch with our support team. You can reach us via live chat directly on the platform once you are logged in, or by emailing us at [email protected] — we aim to respond to all privacy-related enquiries within five business days. If you are not satisfied with our response, you have the right to escalate your concern to the relevant data protection authority in the Philippines. We review and update this privacy policy periodically to reflect changes in our practices or applicable law, and the effective date at the top of this page will always reflect the most recent revision. For general questions about your account, payments, or platform features, visit the FAQ page for quick answers. We are committed to handling your personal data with transparency, care, and respect at every stage of your experience with casuno.