Casuno Responsible Gaming

Tools at Your Fingertips

Stay in Control, Every Session

Casuno provides a full set of player protection tools directly in your account settings. These features are free, easy to use, and available to all registered Filipino players at any time.

Deposit Limits

Set a daily, weekly, or monthly deposit cap directly from your account settings. Once a limit is active, it takes effect immediately and cannot be raised until the cooling-off period has passed. This helps you stay within a budget you are comfortable with before you start playing.

Session Time Reminders

Choose how long you want each gaming session to last and receive an on-screen reminder when your chosen time is up. Taking regular breaks is one of the most effective ways to keep gaming enjoyable and prevent fatigue-driven decisions. You can adjust your session reminder at any time from your profile.

Self-Exclusion

If you feel you need a longer break, you can request a self-exclusion period of 30 days, 90 days, 6 months, or 1 year. During this period your account will be suspended and you will not be able to log in or deposit. Contact our support team to activate self-exclusion at any time.

Activity History

Your full transaction and gaming activity history is available in your account dashboard at any time. Reviewing your history regularly is a healthy habit that helps you understand your patterns and make informed decisions about your play. All records are stored securely and are always accessible to you.

Marketing Opt-Out

You can opt out of all promotional communications at any time through your account settings. We will stop sending bonus offers, game recommendations, and marketing messages as soon as your preference is updated. Opting out does not affect your ability to play or access any platform features.

24/7 Support Access

Our support team is available around the clock via live chat on the platform. If you are concerned about your gaming habits or need help activating any responsible gaming tool, our team will assist you promptly and without judgement. You can also reach us at [email protected] for non-urgent enquiries.

Know the Signs

When Gaming Stops Being Fun

Gaming is meant to be a form of entertainment, not a way to earn money or escape from problems. Casuno encourages all Filipino players to be honest with themselves about how gaming fits into their lives. If any of the following signs feel familiar, it may be time to take a break or seek support.

Spending more money or time on gaming than you originally planned
Chasing losses by continuing to play after a losing streak
Feeling anxious, irritable, or restless when not playing
Neglecting work, family, or personal responsibilities because of gaming
Borrowing money or selling belongings to fund your gaming activity
Hiding your gaming activity from people close to you
Using gaming as a way to cope with stress, loneliness, or difficult emotions

If you recognise these patterns in yourself or someone you know, please reach out to our support team or contact a professional helpline. Getting help early makes a real difference, and there is no shame in asking for support.

Our Commitments

How We Protect Filipino Players

Age Verification

Casuno strictly enforces a minimum age of 21 years for all players in the Philippines, in line with local gaming regulations. All accounts are subject to identity verification before withdrawals are processed, and we reserve the right to request age verification documents at any time. Accounts found to belong to underage individuals will be closed immediately and any funds returned.

No Credit for Gaming

We do not offer credit facilities or allow players to fund their accounts using borrowed money through our platform. All deposits must come from payment methods that belong to the registered account holder. This policy is in place to protect players from accumulating debt through gaming activity.

Responsible Promotions

All bonuses and promotions on the casuno platform are designed with player wellbeing in mind. We do not target players who have opted out of marketing, and we do not send promotional offers to accounts that are under a self-exclusion or cooling-off period. Our terms are written clearly so you always know exactly what you are agreeing to before claiming any offer.

Quick Answers

Responsible Gaming FAQ

Common questions from Filipino players about our player protection tools and policies.

Log in to your account and go to the Responsible Gaming section in your account settings. From there you can set a daily, weekly, or monthly deposit limit in Philippine pesos. The limit takes effect immediately once saved. If you want to lower your limit, the change is instant. If you want to raise it, a mandatory cooling-off period applies to give you time to reconsider.

Yes. You can request a temporary self-exclusion period of 30 days, 90 days, 6 months, or 1 year. Your account will be suspended for the duration and you will not be able to log in, deposit, or place bets. Once the period ends, you can choose to reactivate your account. Contact our support team via live chat or email to set this up.

The minimum age to register and play on casuno is 21 years old, in accordance with Philippine gaming regulations. We verify the age and identity of all players as part of our account verification process. Any account found to belong to a person under 21 will be closed immediately and any balance will be returned to the payment source.

You can contact our support team at any time via live chat on the platform or by emailing [email protected] — we will help you activate any responsible gaming tool and can point you toward professional support resources available in the Philippines. We encourage any player who feels their gaming is becoming a problem to reach out early. There is no judgement, only support.